A Passion for Customers

Most organizations focus on satisfying customers. The common paradigm within these organizations is “good enough.” The sad part is that “good enough” never really is, as customers who are merely satisfied will switch for no reason. The cost related to those customers switching is extremely high. In fact, it costs five times as much to gain new customers as it does to retain current customers.

A Passion for Customers will allow you to begin dazzling your customers by first, changing your mindset from satisfying to delighting your customers and then, by learning how to set up systems that guarantee a total experience of delight for each customer. This one-day course will help you shift the customer’s mindset and create desired retention through customer loyalty.

Key Takeaways
Upon completion of this workshop, you will:

• Learn how a passion for customers impacts your bottom line
• Create ideas for building a culture that is obsessed with customer loyalty
• Develop skills for building loyalty from complaints
• Learn to tune in to your customer in order to learn what will delight them

Tuition:  $545
CEUs:  .65