Office: RSB 207
Phone: (804) 287-6524
Fax: (804) 289-8878
Email: jwhitaker@richmond.edu

Teaching:
Information Technology
Operations Management

Research:
Business Process Outsourcing and Offshoring
Business Value of Information Technology

Education:
BA, University of Southern California
MBA, University of Chicago
PhD, University of Michigan

Selected Publications:
 “Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation,” Information Systems Research, (with S. Mithas), 2007.

“A Field Study of RFID Deployment and Return Expectations,” Production and Operations Management, (with S. Mithas and M.S. Krishnan), 2007.

“Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance,” Journal of Management Information Systems, (with I.R. Bardhan and S. Mithas), 2006.

Academic and Professional Activities:
American Institute of Certified Public Accountants (AICPA)

Corporate and Professional Experience:
A.T. Kearney, 1999-2002
Price Waterhouse, 1990-1998